Q ： |
Which languages can be used to operate and support the ECO Plugs App? |
A ： |
English only. |
Q ： |
During set-up, after clicking the “Use ECO Plugs” I don’t see my Wi-Fi router on the “Choose a Network” list? |
A ： |
If after clicking “Use ECO Plugs” you don’t see your Wi-Fi router, tap the refresh button. If you still don’t see your router, tap the add button and enter your router name. If after completing ECO Plugs set-up, the app still does not display the switch, check that the Wi-Fi router is connected by ing that router on the phone or tablet Wi-Fi settings. Then try again to connect the ECO Plugs app. If still unsuccessful, try manually resetting the ECO Plugs Switch and being again. |
Q ： |
After using it, the Status Indicator begins to blink and it is unable to connect with Wi-Fi router. |
A ： |
Check if the router been turned off or reset. Has the router been moved to a different location? The router may not be in the best location to allow it to connect with your ECO Plugs Wi-Fi Switch. Note, if the Wi-Fi router has been re-named, the password has been changed, or you are trying to connect with a different Wi-Fi router, the ECO Wi-Fi Switch needs to be reset to the default setting and you must reconnect it to the app. |
Q ： |
After using it, the Status Indicator begins to blink and it is unable to connect with Wi-Fi router. |
A ： |
Check if the router been turned off or reset. Has the router been moved to a different location? The router may not be in the best location to allow it to connect with your ECO Plugs Wi-Fi Switch. Note, if the Wi-Fi router has been re-named, the password has been changed, or you are trying to connect with a different Wi-Fi router, the ECO Wi-Fi Switch needs to be reset to the default setting and you must reconnect it to the app. |
Q ： |
What should I do if the public Wi-Fi is different from my personal 3G/4G mobile internet or home wireless Wi-Fi network? |
A ： |
Use your 3G/4G connection; public Wi-Fi is affected by many factors and may offer a reliable or stable connection to your ECO Wi-Fi Switch. |
Q ： |
What should I do if I can’t scroll through devices on the app? |
A ： |
Make sure you are not touching any other devices or icons (such as the power icon) and drag along the yellow circle outside the ECO Plugs logo. |
Q ： |
How do I re-name the ECO Plug Wi-Fi Switch? |
A ： |
Scroll through the list of devices until the one you wish to edit is highlighted in yellow. Then tap the Setting icon in the app. |
Q ： |
I am away from my home and I don’t see my devices on the list of items to control? |
A ： |
When using the ECO Plugs App from mobile internet such as 3G, 4G, LTE,public Wi-Fi network, or other Wi-Fi router than home, the Cloud function must be enabled. When you return to your home Wi-Fi network you will have the option to add this feature. |
Q ： |
What should I do if the “Astronomic Timer” is not accurate? |
A ： |
Make sure you have entered the correct zip code, when setting up the ECO Plugs Wi-Fi Switch and connecting to your router. |