Hi All

Again about feedback sharing,

to help we understand the issue / situation received more further and solve your problem more efficiency and well,  

we highly recommend using mail icon in the App to contact us.

Tapping mail icon in the App will generate an email which automatically attached with a log file, in this file we can see some installation data of the ECO Plugs device you had installed which can help we understanding the situation.

You can also send email first to " support@eco-plugs.net " for more info about log.

Thanks again

Have a nice day